Help Desk

Frequently asked questions


What is Know Your Customer (KYC)?

Know Your Customer is the process of verifying the identity of a customer through independent and reliable sources of documents, data and information.


What is Know Your Transaction (KYT)?

Know Your Transaction refers to the monitoring process of customer transactions. This includes the assessment of historical and current customer information and interactions in order to provide a complete picture of a customer's activity. This can include transfers, deposits, and withdrawals.


What is Counter-Terrorist Financing (CTF)?

Counter Terrorist Financing is the illegal smuggling of cash to terrorist organisations, it became a major political issue after the September 11th terrorist attacks in the United States. After that, a multitude of laws and regulations have been enacted to reign in the financing of terrorist activities, they are collectively known as CTF laws.


How secure is the Ospree platform?

We maintain bank-grade security using 256-bit SSL encryption. All our data is fully encrypted at rest and in transit, and we employ state-of-the-art firewall and back-up technology.


What does “risk score” mean?

The risk score associated with a wallet or address is calculated by looking at both direct and indirect interactions, incoming and outgoing. A wallet or address can still have a high-risk score even if it did not directly interact with a sanctioned criminal, depending on how many transactions they were away from a risky entity. For example, if you accepted money from a person who directly transacted with a criminal or terrorist, you would still incur some level of risk. The farther away you are from these high risk wallets or addresses, the lower your risk score.


What is Anti-Money Laundering (AML)?

Anti-money laundering specifically refers to all policies and pieces of legislation that force financial institutions and Virtual Asset Service Providers (VASP) to proactively monitor their clients in order to prevent money laundering and corruption.


What digital assets do you cover?

Ospree support Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), ERC20 & ERC721 tokens.


How accurate is your data?

Ospree uses the highest quality structured data from leading providers of market and industry benchmarking information.


Can you help us to bundle our required compliance elements (KYC / KYT) into a single bill?

Yes, you have two options when utilizing the Ospree platform:

1. Allow Ospree to provide KYC and KYT services though one of our premium industry partners at pre-negotiated low rates. For this option, you will receive only one bill for all three services. 

2. Plug in your existing KYC and/ or KYT provider data (useful if you already have contracts in place). For this option, we can’t help to bundle your billing until you have finished your existing contract.


Can we co-author an article?

Please reach out to our support team detailing your interest and topic of choice and your request will be forwarded on to the most relevant person <></>